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Saturday, January 30, 2010


Australia: the #1 Social Networking Country in the World! (Economist)



In a special report on social networking in The Economist, the fact that Australians are leading the way in the number of hours people around the world are spending on social networking sites: Since February 2009 they have been spending more time on social-networking sites than on e-mail, and the lead is getting bigger. Measured by hours spent on them per social-network user, the most avid online networkers are in Australia, followed by those in Britain and Italy (see chart 2). Last October Americans spent just under six hours surfing social networks, almost three times as much as in the same month in 2007.

Source: A Special Report on Social Connections (Economist.com)

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Posted by Nick HaC @ 10:53 PM Social Media Monitoring Social Media Monitoring Australia
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BuzzNumbers is a Social Media Intelligence platform enabling your organisation to monitor, analyse and report social media. We want to talk to you. Find out more about BuzzNumbers

Tuesday, December 22, 2009


Twitter May Be Profitable - No, Seriously!


We, like so many others, have joked about Twitter’s non-existent business model and its frothy billion-dollar valuation. Apparently we might have to stop that – at least for now. The San Francisco-based micromessaging company is said to be profitable, according to a report in Bloomberg that quotes someone close to the company. The profitability might be shortlived, however, as Twitter continues on path of hyper-growth.
The company is going to bring in revenue of $25 million, thanks to its search deals with Google and Microsoft. Google is paying the company $15 million a year, while Microsoft is paying it $10 million for access to its real-time data. The company, Bloomberg claims, has operating costs of $20-$25 million a year, which allows it to be slightly profitable for 2009. According to some estimates the company, which has 105 employees, is likely to have revenues of $114-$134 million in 2013sans profits.

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Posted by Nick HaC @ 11:21 PM Social Media Monitoring Social Media Monitoring Australia
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BuzzNumbers is a Social Media Intelligence platform enabling your organisation to monitor, analyse and report social media. We want to talk to you. Find out more about BuzzNumbers

Slowly Going the Way of the Social Media Buffalo

Many companies are starting to make their mark in the social media sphere. Some of them are working with various agencies and specialist social media marketers, while some are deciding to own these objectives internally.

Qantas have just revealed that they are now hiring a senior online communications adviser which has featured on the Mumbrella blog and this raises an important question.

Should companies be owning their social media strategy, or should they be outsourcing to specialist agencies or consultants?

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Posted by Mitch Malone @ 12:00 AM Social Media Monitoring Social Media Monitoring Australia
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BuzzNumbers is a Social Media Intelligence platform enabling your organisation to monitor, analyse and report social media. We want to talk to you. Find out more about BuzzNumbers

Friday, December 18, 2009


Do-It-Yourself Reputation Management

At BuzzNumbers we're not just about corporate branding, but we also care a lot about personal branding. Keeping your online persona closely managed and in-check with how you want to present yourself is just as important as Qantas doing the exact same thing.

KnowEm is a brand new service on the block that we've had a play with and seems to be getting us some great results so far. Check out their latest blog article titled Do-It-Yourself Reputation Management which gives some great tips.

Whether you’re ready to embrace it or not, social media is changing the way we communicate and make decisions. Today’s technology has impacted our daily lives and routines in a big way. If you don’t wake up to Facebook, you probably know someone who does. And good luck trying to escape the world of Twitter – it’s even invaded the nightly news.


via KnowEm

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Posted by Mitch Malone @ 9:49 AM Social Media Monitoring Social Media Monitoring Australia
Get Your BuzzNumbers Today!
BuzzNumbers is a Social Media Intelligence platform enabling your organisation to monitor, analyse and report social media. We want to talk to you. Find out more about BuzzNumbers

Monday, November 9, 2009



Monday, November 2, 2009


Social media can make or break you

MANY business people have already recognised the power of social media and are poised to exploit it commercially at every opportunity.

One may have a new summer line of swimwear, another a fresh menu from the restaurant kitchen, another has a sudden shipment of Asian artefacts, another is offering Mother's Day discounts on facials and manicures.

With just a quick Twitter, these businesses can let all their followers know about the deals and get business pumping again.

But businesses that didn't monitor the various social media out there now - Twitter, SMS, MySpace, Facebook, YouTube, blogs - could find themselves in enormous trouble because of the rapid, or viral, way the message is spread.

In fact, some could find themselves out of business within a month, according to David Eldridge, the chief executive of UK-based global marketing and analytics company Alterian.

"Social media has exploded and this means that the information people use to make buying decisions has changed," he said.

"It's not just what businesses put out there but also what people say in response.

"Feedback is instantaneous and if that feedback is bad then reputations and credentials can be damaged in minutes."

Mr Eldridge cited two recent examples of how the use of YouTube brought undone two powerful US organisations.

The most famous was a YouTube video made in jest by two Dominos Pizza staff who performed gross acts in the kitchen while preparing takeaways.

The food never made it to customers, but the video reached millions while Dominos reacted with all the corporate zeal of a stuffed mammoth.

While eventually the pranksters were sacked and faced felony charges, Dominos' reputation was trashed because of its inertia.

Ignoring a legitimate complaint about damaged baggage brought United Airways undone.

Early last year, musician Dave Carroll stopped off in Chicago on his way to a gig and saw the case containing his $2300 guitar being manhandled by the baggage handlers.

United chose to ignore his claim for $1200 worth of damage, until several months later when he wrote the song United Breaks Guitars and posted it on YouTube.

As one commentator said: "Revenge is a dish best served with country accompaniment."

"The first thing that businesses have to understand is that they're not the ones with sole control of their brand, because customers now talk about their experiences to a wider audience," Mr Eldridge said.

Not only did businesses need to respond quickly to what was being said, but they also needed to be careful about how they responded, he said.

It meant listening to what was being said about them, and what was being said about competitors.

"Fix customers' services issues, change marketing messages if they don't resonate," he said.

It also meant learning to interact with -- and not interrupt -- customers and clients.

"If you do a search of the world's top 20 brands, you will see that 25 per cent of the entries are user comments," Mr Eldridge said.

Further, buyers prefer these comments over the information the businesses put out, he said.

"Fourteen per cent of people trust advertisements, but 90 per cent trust peer recommendations. It's important to put the brand image out there, but it's equally important to monitor what's being said," Mr Eldridge said.

via news.com.au

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Posted by Mitch Malone @ 11:47 AM Social Media Monitoring Social Media Monitoring Australia
Get Your BuzzNumbers Today!
BuzzNumbers is a Social Media Intelligence platform enabling your organisation to monitor, analyse and report social media. We want to talk to you. Find out more about BuzzNumbers

Tuesday, September 22, 2009


Why Social Media Matters to Professional Services Organisations

I gave a presentation this morning to the APSMA Community on "To Tweet or not to Tweet: Social Media impacting the way we do business"

It was a pleasure to be on a panel with such experienced and knowledgeable indiviguals as
  • Kate Gibbs - Managing Editor, The New Lawyer
  • Robert Beerworth - Managing Director, Wiliam
  • Suresh Sood BSc (Hons)(London), MBA (UTS)
  • David Bushby - Boardroom Radio
You can view my introductory presentation below.

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Social Media Monitoring Social Media Monitoring Australia

Posted by Nick HaC @ 4:46 PM Social Media Monitoring Social Media Monitoring Australia
Get Your BuzzNumbers Today!
BuzzNumbers is a Social Media Intelligence platform enabling your organisation to monitor, analyse and report social media. We want to talk to you. Find out more about BuzzNumbers

Wednesday, August 12, 2009


How Many Social Media Channels Should Your Brand Be Using?

I sent an invite to a past colleague of mine to be a friend on Facebook just recently and he sent me back an interesting email, which in essence said. ” I only have time for one social media channel (it happened to be LinkedIn), so don’t be offended if I politely refuse, but if you want to communicate through LinkedIn, I am more than happy to”

This was both refreshingly honest and revealing about the social media “avalanche” that invites us to participate and sweeps past us every day.  

So this begs the question, how many social media channels should you be using for your company?  There isn’t a simple answer to that question but it is more a matter of the resources that you have available, both in time and money to engage in Social Media effectively.

Some of the big brands engage in more than ten. See the Report on the Top 100 Brands Engagenment With Social Media and my insights from the report.

So how many “Social Media” Channels are some of the top brands using?

Company         Number of Channels      Resources
Starbucks        11                                        6 Staff in The Social Media team
Toyota             7                                          3 Staff
SAP                  10                                        35 Staff
Dell                   11                                        Not Available

“So these are  the big brands and they have the resources” I hear you say, well that is true, but that shouldn’t stop your company or organisation starting to use social media, because the benefits are significant,organic and viral.

Your customers are participating in these channels and they want to talk to you. Are you listening to the conversation?

Source: Jeff Bullas Blog

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Posted by Nick HaC @ 12:29 AM Social Media Monitoring Social Media Monitoring Australia
Get Your BuzzNumbers Today!
BuzzNumbers is a Social Media Intelligence platform enabling your organisation to monitor, analyse and report social media. We want to talk to you. Find out more about BuzzNumbers

Sunday, September 14, 2008


Enterprise Social Media Intelligence

Understanding and leveraging the wisdom of crowds in the enterprise.

Business is waking up to the transformative impacts that a hyper-empowered, hyper-connected and hyper-informed social mediascape is having on many aspects of the way they operate. This is exciting. This is an opportunity for every company to do things better than before. We as corporations can all be less evil and even be more profitable than before. But some things have to change, and some of those changes may cause pain and opposition from some inefficient parts of your company that are now under threat. This is a good thing.

As indiviguals - we are more connected than ever before, we have more access to more information than ever before and the information we have access to is unshackled from the time constraints of past mass media and information delivery systems. Combine an exponential growth in new information with powerful and easy to use search, archiving and sharing technologies - we are now in a world where every conversation ever had online is now easily accessible and distributable and will be available for all of the future for anyone to review and share. This means we need to care what people say about us online. 

To this end, think of your customers, partners and suppliers as your new media outlets. They are your salespeople, your marketers, your researchers, your product developers, your spokespeople, your customer support and not suprisingly your biggest critics. They are watching you and your actions and talking about you online with their friends, collegues and strangers in this public, open, searchable, shareable and archived forum. You need to engage with them in an open conversation online. If you don't your competitors will.

Despite this ultimately being an enterprise wide transformation - specific business departments have a great opportunity for quick wins - including:
  • Marketing & Advertising Departments
  • Communications Departments
    • Public Relations
    • Investor Relations
    • Internal Communications
  • Market Research / Consumer Insights
  • Innovation / R&D / Product Development
Seizing the opporunity for these departments requires a bunch of new processes and systems that they have not had before. That is ok, there are companies, consultants, products and services who are here to help. So what should you be looking for?

Stay tuned for future blog posts with specific, relavant and actionable information to you to use within your company. You can subscribe by email in the sidebar.

Any feedback? Please leave a suggestion in the sidebar

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Social Media Monitoring Social Media Monitoring Australia

Posted by Nick HaC @ 1:23 PM Social Media Monitoring Social Media Monitoring Australia
Get Your BuzzNumbers Today!
BuzzNumbers is a Social Media Intelligence platform enabling your organisation to monitor, analyse and report social media. We want to talk to you. Find out more about BuzzNumbers

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